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We understand that making your home secure is a priority. We work with Local Authorities, Housing Associations and charities to provide you with the appropriate measures to help you feel safe and secure in your home environment. The information below will give you an idea of our process.

We've booked your appointment, what's next?

Our bookings team will text, email or call you the day before your appointment to remind you of your allocated timeslot. 

If you can't be at home for your appointment please call us on 01929 551100 asap, as there will be other people who are waiting for urgent appointments 

Who will come to my home?

Prior to your visit we will give you the name of the Security Installer

that will be coming to your home. They will have Safe Partnership

photo ID. 

Example of Safe Partnership Installer ID badge

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What will the Security Installer do while they are at my home

The Safe Partnership installers are experienced in providing advice and equipment to people in all types of homes. They will carry out a security survey and recommend areas that could be improved. If you agree, they will fit any appropriate measures at the same visit. They will also show you how to use any new equipment. 

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